At SHARDANAY INTIMATES LLC, we want you to feel confident when shopping for lingerie and intimate apparel. This Refund and Return Policy explains how to request a return, which products may qualify, and how refunds are processed.
1. Return Window
Eligible products may be returned within 30 calendar days of delivery.
To qualify, returned products must generally be:
- Unworn, unwashed, and unused.
- In their original condition, without stains, damage, perfume, deodorant marks, or other signs of use.
- Returned with original tags, protective packaging, and any included accessories.
- Accompanied by valid proof of purchase.
All returns are subject to inspection and the eligibility requirements described in this policy.
2. Hygiene and Intimate Apparel Restrictions
For hygiene and customer safety reasons, certain intimate apparel and sealed intimate products cannot be returned once worn, washed, or unsealed.
Products that show signs of use, have damaged hygiene seals, or cannot reasonably be resold for hygiene reasons may be ineligible for return, except where applicable law requires otherwise.
This restriction does not eliminate your rights if a product arrives defective, damaged, incorrect, or materially different from its description.
We recommend checking the product description, size guide, and care information before placing your order.
3. Defective, Damaged, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.
Email: [email protected]
Please include:
- Your order number.
- A description of the problem.
- Clear photographs of the affected product and packaging, where applicable.
We will review your request and, when appropriate, offer a replacement, return, or refund.
For verified defective, damaged, or incorrectly shipped products, SHARDANAY INTIMATES LLC will cover reasonable return shipping costs or provide an appropriate alternative arrangement.
4. Returns for Non-Quality Reasons
If you request a return for personal preference, an incorrect size selection, or another non-quality reason, you are responsible for the return shipping costs.
The item must satisfy the applicable return and hygiene requirements. Original shipping charges are generally non-refundable for non-quality returns unless required by law or otherwise agreed by us.
5. How to Request a Return
Please follow these steps:
- Contact [email protected] with your order number and reason for return.
- Wait for our return instructions and authorization.
- Package the eligible product securely, including the original tags and packaging.
- Ship the package using the return instructions provided by our customer service team.
- Retain your tracking number until the return has been completed.
Please do not send returns to our business address without first obtaining return instructions, as the designated return location may differ.
6. Refund Processing
Once we receive and inspect an approved return, we will notify you of the result.
Approved refunds will be issued to the original payment method within 3–5 business days after the returned product has been received and approved.
The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
If we cannot fulfill an order and a refund is required, we will process it in accordance with applicable law.
7. Exchanges
If you need a different size or product, please contact us to confirm availability and exchange options.
Exchanges are subject to inventory availability and the same applicable hygiene and product-condition requirements. If an exchange is unavailable, we may offer an eligible refund instead.
8. Non-Returnable Items
Except where required by law or where a product is defective, damaged, or incorrect, the following may be ineligible for return:
- Worn, washed, or used intimate apparel.
- Products with removed tags or damaged protective seals.
- Products with stains, odors, makeup, deodorant marks, or other signs of use.
- Items damaged through improper care or handling after delivery.
- Products identified as final sale, where permitted by law and clearly disclosed before purchase.
9. Cancellations
If you wish to cancel an order, contact us as soon as possible. We can cancel an order before shipment when fulfillment status permits.
Once an order has shipped, it may no longer be eligible for cancellation and will be subject to the applicable return policy.
Nothing in this section limits cancellation or refund rights required by law.
10. Contact Information
For questions about returns, exchanges, or refunds, please contact:
SHARDANAY INTIMATES LLC
7531 JAHNCKE RD, NEW ORLEANS, LA 70128
Email: [email protected]
Phone: (504) 810-1972
Website: shardanayintimates.com