1. What products do you offer?
SHARDANAY INTIMATES LLC specializes in women’s lingerie, intimate apparel, and related products. Please review individual product pages for specific descriptions, materials, available sizes, and other details.
2. Where do you ship?
We currently ship to destinations within the United States only. We do not currently offer standard international shipping.
3. How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation. Processing times may vary during holidays or busy periods.
4. How long does shipping take?
Estimated shipping transit time is generally 3–7 business days after shipment. Actual delivery times may vary depending on the destination, carrier, weather, and other circumstances.
5. How can I track my order?
When tracking information is available, it will be provided by email or through the applicable order-status system. Please allow time for the carrier to update tracking after dispatch.
6. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We can accommodate requests before shipment when fulfillment status permits. Changes or cancellations cannot be guaranteed after an order has shipped.
7. What is your return policy?
Eligible products may generally be returned within 30 calendar days of delivery, subject to our Refund and Return Policy.
Products must meet the applicable condition and hygiene requirements. Please contact us before sending a return.
8. Can I return lingerie if I have tried it on?
For hygiene reasons, worn or washed intimate apparel is generally ineligible for return, except where required by law or when the product is defective or incorrect. Certain sealed products may also be ineligible once opened.
Please review the return requirements before sending an item back.
9. What if my order arrives damaged or incorrect?
Contact [email protected] within 7 calendar days of delivery. Include your order number, a description of the issue, and photographs where appropriate. We will review your request and advise you on the next steps.
10. When will I receive my refund?
After an approved return is received and inspected, refunds are generally issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional time to post the refund.
11. Who pays for return shipping?
For verified defective, damaged, or incorrectly shipped products, SHARDANAY INTIMATES LLC covers reasonable return shipping costs or provides an appropriate alternative arrangement.
For eligible returns for non-quality reasons, the customer is generally responsible for return shipping costs.
12. How can I contact customer service?
You can reach us through the following contact details:
Email: [email protected]
Phone: (504) 810-1972
Address: 7531 JAHNCKE RD, NEW ORLEANS, LA 70128
Website: shardanayintimates.com
We aim to respond to inquiries within 1–2 business days.
13. How is my personal information protected?
We use reasonable safeguards to protect personal information and work with service providers as necessary to operate our store. For more details about data collection, cookies, and your privacy rights, please review our Privacy Policy.
14. Where can I find your store policies?
You can review our Terms and Conditions, Refund and Return Policy, Privacy Policy, and Shipping Policy on the relevant pages of shardanayintimates.com.