SHARDANAY INTIMATES LLC is committed to processing and shipping your women’s lingerie and intimate apparel orders carefully and efficiently. This Shipping Policy explains our order processing procedures, delivery estimates, and shipping arrangements.
1. Shipping Destinations
We currently ship to addresses within the United States only.
We do not currently offer standard shipping to international destinations. Please ensure that your shipping address is complete and accurate at checkout.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and applicable public holidays.
Processing includes order verification, inventory confirmation, packaging, and preparation for shipment. Orders placed during holidays, promotional periods, or unusually busy periods may require additional processing time.
Order processing time is separate from shipping transit time.
3. Shipping and Delivery Estimates
After an order has been processed and shipped, estimated transit time is generally 3–7 business days.
Estimated delivery time consists of:
- Order processing: 1–3 business days.
- Shipping transit: 3–7 business days after shipment.
These are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier service, weather, peak shipping periods, and other circumstances.
We will not represent an order as shipped before it has actually been transferred to the carrier.
4. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the destination, package characteristics, and available delivery services.
Any applicable taxes or additional charges will be disclosed where required.
5. Order Confirmation and Tracking
After placing an order, you should receive an order confirmation using the contact information you provided.
When tracking information is available, we will provide it by email or through the applicable order-status system.
Please allow time for the carrier to scan and update tracking information after dispatch.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an address error, contact [email protected] as soon as possible. We will try to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Additional costs resulting from address corrections, reshipment, or failed delivery may be the customer’s responsibility where permitted by law and disclosed or otherwise applicable.
7. Delayed or Lost Shipments
If your shipment is delayed, please check the tracking information first. If the tracking information has not been updated for an extended period or your package appears lost, contact our customer service team.
We will review the shipment information and work with the carrier where appropriate.
If we cannot ship an order within the promised timeframe, we will provide the applicable delay notice and offer cancellation and refund options as required by U.S. law. We will not impose an unauthorized delay on your order.
8. Incorrect, Damaged, or Missing Items
Please inspect your order after delivery. If you receive an incorrect item, notice shipping damage, or find that an item is missing, contact [email protected] within 7 calendar days of delivery.
Please provide your order number, a description of the issue, and photographs where appropriate.
We will review the issue and determine the appropriate resolution in accordance with our Refund and Return Policy and applicable law.
9. Delivery Responsibility
Once an order has shipped, carrier tracking may be used to confirm its progress and delivery status.
If tracking indicates delivery but you cannot locate your package, please check around your delivery location and contact the carrier when appropriate. You may also contact us so we can review the available shipment information.
This section does not limit any rights or remedies available to you under applicable law.
10. Contact Information
For shipping questions or assistance with an order, please contact:
SHARDANAY INTIMATES LLC
7531 JAHNCKE RD, NEW ORLEANS, LA 70128
Email: [email protected]
Phone: (504) 810-1972
Website: shardanayintimates.com